Question 1

Why did ADFITECH pull my credit report?

Accepted Answer

ADFITECH conducts Mortgage Quality Control Audits on Residential Mortgage Loans. This Quality Control function is defined by FHA, VA, Fannie Mae and Freddie Mac as well as other private investors. The function is clearly defined in their guidelines and policies. It is also defined in the guidelines that they allow a “third-party” firm to complete these audits.

We have a signed authorization from the borrower giving the lender, its successors, or its agents (ADFITECH) the right to re-verify anything in the original loan file, including the credit report. This new credit report is compared to the original credit report in order to verify that the information used to process the loan was accurate and was not altered during the approval process.

The Gramm-Leach-Bliley Act recognized this function when it gave us the right to this information in the “permissible purpose,” section 4: “For use to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability.”

Question 2

I would like to fax back the information requested. What is your fax number?

Accepted Answer

We need the original back, so please mail it if you can. If not, our fax number is 405-715-8001.

Question 3

I have no documents with a date signed. I have no W2's, paystubs, or taxes.

Accepted Answer

Please verify that all of the information on the referenced document is correct.

Question 4

Who is ADFITECH?

Accepted Answer

We are an outsourcing mortgage quality control company hired by the bank or mortgage company. We do audits for the banks and mortgage companies.

Question 5

Why should I send this request for information back?

Accepted Answer

Sending the information back will help the lender meet their quality control requirements, and in cases of incorrect documents, it will help in getting them corrected.

Question 6

I am with the company you say you are doing this quality control for, and I have never heard of you.

Accepted Answer

Since we are an outsourcing vendor, we are allowed to use your company's name. Please contact your quality control department for verification that we are allowed to work on your behalf.

Question 7

The document you sent is fraudulent.  What are you going to do about it?

Accepted Answer

ADFITECH only collects and reports the findings. It is up to the lender to determine what action will be taken.

Question 8

The authorization is over 6 months old, and we require a more current one.

Accepted Answer

In the comments section of the page at the very bottom, please state that you do not reply to authorizations over 6 months old.

Question 9

The name that is in the reference on the first page does not match the authorization or the other attached documents.

Accepted Answer

This is because the cover page reference is the borrower and the authorization and attached documents are for the co-borrower.

Question 10

The person has a 401K with the company stock. Is this ownership?

Accepted Answer

Only if they have a majority of stock or are a major stockholder (25%).

Question 11

Can I attach our form to your request?

Accepted Answer

Yes, but please also answer the questions and complete the signature, date, title, and phone number section.

Question 12

Why did I receive this by fax, call, and now by mail? How many times must I respond?

Accepted Answer

Please respond to all the requests. We do written and verbal verification just like when the original file was worked.

Question 13

My records do not go back that far?

Accepted Answer

Please note in the comments, and send the package back.

Question 14

My account has been debited, and I have no idea what this is for.

Accepted Answer

First, your bank should not have debited your account. We pay the fees. Please provide us with the particular banking institution so that on future audits we can note that a fee is required. If they will not credit your account, please let us know, and we will reimburse you.

Question 15

Do I need to attach a copy of the documents attached if I don't have a copy of the pay stub?

Accepted Answer

This only applies if you provided a document for the borrower (ie: the first few pages of the taxes).

Question 16

The person that completed the information is no longer with the company, so I can not verify it.

Accepted Answer

Please make that note in the comments, and send the package back.

Question 17

I can not read the attached document. What should I do?

Accepted Answer

Please make that note in the comments, and send the package back.

Question 18

As an appraiser, I don't know who you are, or who gave you authorization to get this information.

Accepted Answer

ADFITECH is a contract mortgage audit company performing Mortgage Quality Control/Mortgage Due Diligence audits for the noted client. As part of this audit, we verify that what the Appraisers identity was not stolen or that an appraisal report was not maliciously modified.

When we do not receive any negative information from the Appraiser, we assume that the report sent was the actual report completed. It seems appraisers are very quick to respond when their name is associated with something they did not do. 
We understand that you do not feel comfortable responding to this, however, if you were to ever receive an appraisal report with your name that is not accurate based on your records, we would ask that you let us know.

Question 19

I have read the FAQ, and I still have questions. Can I call or email someone?

Accepted Answer

Yes, you can email us, or you can call Chris Westbrook at 405-715-8377.

Borrower FAQ

Why did ADFITECH pull my credit report?

I would like to fax back the information requested. What is your fax number?

I have no documents with a date signed. I have no W2's, paystubs, or taxes.

Who is ADFITECH?

Why should I send this request for information back?

I am with the company you say you are doing this quality control for, and I have never heard of you.

The document you sent is fraudulent. What are you going to do about it?

The authorization is over 6 months old, and we require a more current one.

The name that is in the reference on the first page does not match the authorization or the other attached documents.

The person has a 401K with the company stock. Is this ownership?

Can I attach our form to your request?

Why did I receive this by fax, call, and now by mail? How many times must I respond?

My records do not go back that far?

My account has been debited, and I have no idea what this is for.

Do I need to attach a copy of the documents attached if I don't have a copy of the pay stub?

The person that completed the information is no longer with the company, so I can not verify it.

I can not read the attached document. What should I do?

As an appraiser, I don't know who you are, or who gave you authorization to get this information.

I have read the FAQ, and I still have questions. Can I call or email someone?

Have more questions?